The Crisis Stabilisation Centre (CSC) is a first‑of‑its‑kind service in South Australia and a rare opportunity to help establish an entirely new model of crisis care from the ground up. This 16‑bed, 24/7 service provides a voluntary, short‑stay (up to 72 hours) alternative to Emergency Departments, offering a safe, therapeutic, home‑like environment for people experiencing mental health crisis and/or suicidal distress. Co‑located within the Lyell McEwin Hospital precinct alongside Sonder’s Medicare Mental Health Centre, the CSC is designed for seamless integration across hospital, urgent and community services. Guided by a co‑designed Peer First, Peer Last Philosophy of Care, and grounded in zero suicide principles, trauma‑informed practice and cultural safety, this new service represents a once‑in‑a‑career opportunity to help shape culture, practice, and care at the very beginning.

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Salary (excluding super) paid above award and reviewed annually

• Flexible working arrangements

• Professional development allowance provided yearly

• Generous salary packaging options - increase your take home pay by 6-12%

• 17.5% Leave Loading

• Modern and welcoming office spaces

• Christmas Closure Bonus Leave (above annual leave entitlements)

• Training opportunities

• Meal & entertainment allowances

• Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Hours: Part-Time and Full-Time roles 0.5FTE-1.0FTE | Multiple Positions

Contract: Ongoing

Location: Elizabeth Vale (Lyell McEwin Hospital precinct)

More Information & Position Description via this link: https://bit.ly/47XucF1

About the Role:

The Support Services Officer provides frontline administrative and operational support to the Crisis Stabilisation Centre (CSC), including reception duties, guest intake coordination, appointment scheduling, documentation management, and supporting the day-to-day functioning of the CSC environment.

Experience Requirements:

• Demonstrated experience working in a fast-paced, client-facing administrative or front-of-house role.

• Experience in the delivery of high-level, professional customer or guest service.

• Experience in health, community services, or mental health related environment is highly desirable.

• Experience dealing with members of the public, particularly those from vulnerable or high-needs backgrounds, in a sensitive and professional manner.

• Experience using Electronic Medical Record systems or similar clinical data systems is desirable.
  

Qualification and Other Requirements:

• Certificate level qualification in Business Administration or a similar field is desirable but not essential.

• Relevant experience in an administrative or front-of-house role will be considered in lieu of formal qualifications.

• Current or willing to obtain a Working with Children's Check (WWCC)

• Current or willing to obtain a National Police Check (NPC)

How to apply:

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to sondercareers@sonder.net.au

Please note:
This is a rolling recruitment process for a new service. Applications will be reviewed as they are received, and interviews will be conducted throughout the advertising period. The service is expected to go live on 1 July 2026, with successful applicants commencing soon.

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.