Who are we?

Sonder is an inclusive, not-for-profit organisation that has been providing better quality health and support services to the South Australian community since 1993. We support thousands of people each year to access services across seven key domains – Mental Health, Aboriginal Health, Alcohol and/or other Drugs, Employment, Community Health, Disability, and Homelessness

What benefits can we offer?

When you work with Sonder, you become part of the Sonder family and that provides you with a number of benefits such as:

• Salary (excluding super) paid above award and reviewed annually

• Flexible working arrangements

• Professional development allowance provided yearly

• Generous salary packaging options - increase your take home pay by 6-12%

• 17.5% Leave Loading

• Modern and welcoming office spaces

• Christmas Closure Bonus Leave (above annual leave entitlements)

• Training opportunities

• Meal & entertainment allowances

• Paid parental leave, and much more!

Sonder are open to negotiating further benefits with the successful applicant to ensure an excellent working environment for you.

Hours: Full-time (1 FTE)

Contract: Fixed term contract until June 2027

Location: Kaurna Country, Solasta Klemzig with the requirement to travel to all IEA Consortium locations

More Information & Position Description via this link: https://bit.ly/3NXekva

About the Role:

The Claims Officer is responsible for the lodgement of all claims in the Department IT System. The Claims Officer will ensure correctness of documentary evidence prior to the lodgement of a claim, and where are additional evidence is required communicate directly with the staff involved in the participants support to obtain.

The Claims Officer will work closely with the Employment Service Area Manager’s to ensure all claims are lodged in a timely manner. It involves collating work evidence documentation and submitting outcome claims for payment. Other duties will include processing wage subsidies and advising Employment Services Staff on outcome guideline complexities. Daily collaboration with Employment Service Area Managers on claims tracking to outcome is a critical role.

Experience Requirements:

• Strong written and verbal communication skills, with the ability to build rapport and maintain effective working relationships

• Proven ability to monitor and ensure contractual compliance

• Excellent time management skills, with the capacity to prioritise, multitask, and meet tight deadlines

• Well-developed problem-solving and analytical thinking abilities

• Sound judgement and confident decision-making skills

• High level of attention to detail and accuracy

• Process-driven, with a focus on continuous improvement and efficiency

• Demonstrated administrative, reporting, and computer proficiency, including advanced use of the Microsoft Office Suite

• Strong Microsoft Excel skills, including data analysis and reporting

• Working knowledge of government contracts, frameworks, and compliance guidelines

• Solid understanding of privacy, confidentiality, and information handling principles

• Experience managing and processing outcome claims

• Demonstrated experience in contract management within Employment and/or Disability Services sectors

Qualification and Other Requirements:

• Current or willing to obtain a Working with Children's Check (WWCC)

• Current or willing to obtain a National Police Check (NPC)

• Current or willing to obtain NDIS Worker Screening

• Current Drivers Licence

How to apply:

Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website.

Feel free to send any enquiries to sondercareers@sonder.net.au

Advert Closing Date: Wednesday 22 April 2026

At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding.